Time to Ship

In stock items and accessories normally ship within 7 to 10 business days. Backordered items typically ship as available. You will be notified via email on your account when your selection is not immediately available, with an estimated time of delivery. We will assume you are willing to wait for delivery unless you notify us in writing that you would like to cancel this item on your order. This applies for stock items only.

Custom items such as furniture, watertight vases, carved carrousel horses, for example will usually ship within 12 to 16 weeks.

In all cases, we will keep you advised through your email address as to the estimated shipping date, and tracking numbers.

Methods

Most gift items and items weighing less than 40# and having no special shipping requirements typically ship via UPS or FedEx as selected by the customer at check out.

Kellogg's General Store (KelloggsGeneralStore.com) ships larger items such as furniture via Plycon Transportation Group throughout the United States and Canada. Plycon contacts our clients to coordinate delivery and set-up (if necessary and/or purchased). Other items such as mirrors or topiaries will be shipped by manufacturer's recommended freight carrier.

Time in Transit

Time in transit varies for each item. Tracking will be logged into the customer's account upon shipping, using tracking numbers per shipper.

IMPORTANT: Receipt and Inspection of Goods

Please inspect your packaging and products carefully. You must note any damage to either the packaging, or the product (especially furniture) on the delivery receipt prior to signing it. Absent such notation, you are acknowledging receipt of the goods in good condition.

In the event of latent damage, you must contact us as soon as possible. In every case, we will work with you to ensure your satisfaction as quickly as possible. We ask that you work with us and the carrier to resolve damage claims quickly and efficiently.